Dealing with people

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How to deal with people you can not stand?

Posted at 11:11 PM on Apr. 6, 2005

Studies show that people, who like their jobs, feel appreciated for what they do and who they are. Problem people usually do not like what they do. To communicate effectively with other people, you must have some understanding of what matters most to them. By observing behavior and listening to communication patterns with the difficult people, you can recognize their primary intents.

Every behavior has a purpose, or an intent, that the behavior is trying to fulfill. People engage in behaviors based on their intent, and do what they do based on what seems to be most important in any given moment. Therefore, identifying the intent behind a certain behavior is crucial when dealing with people you can not stand.

Success in communication depends on finding common ground with the people around you. You can patiently and supportively demonstrate that you care about what they are saying. Difficult people tend to become cooperative people when you listen to what they have to say and ask them specific questions.

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Dealing with people

How to deal with people you can not stand?

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